Due to the current hygiene regulations, we are anyway obliged to track the contact details of our guests. Help us help you by announcing yourself early with us.
Nice venue open and modern with a lot of different options to sit. Front of house were not the friendliest bar staff very friendly. Standard pub fair but done quite well crispy chips nice fresh salad good dressing. I had a schnitzel and gravy which was good my partner had the Barramundi and really enjoyed his meal for $32 for 2 people very good value
8 times out of 10 all eating areas are booked out for functions, leaving only the public bar and grass area to dine. This is not ideal with 2 young children, who would love nothing more than to play in your fantastic playground, but cant because we risk losing the only table available at the back of the venue to supervise them whilst playing. A designated general public dining area needs to be assigned.
Average, and overpriced food. The staff were chatting away as diners sat at sticky tables cluttered with dishes. It was difficult to order drinks at the bar and food from the kitchen, as the staff seemed to have better things to do. The Garden Grille is definitely the better half of the restaurants at The Glen.
This was one of the WORST customer service experiences I have ever had, which is disappointing for your chefs, because the food was quite nice. However, my table of 8 could not look past how rude your front of house staff were. After lining up to order for quite a while (I know, not your problem, but still), we ordered four garlic breads for our table. Our initial order consisted of 8 items and the girl at the counter advised that the limit per buzzer was 6, so we were issued with 2. When we went to collect our meals, surprisingly, there were only 2 meals ready - steak and one kids pizza. Eventually 2 garlic breads were ready for collection. When I queried the girl at the pass she informed me I'd have to line up at the start again to order more, at which point I was getting frustrated as our meals were going cold, so I requested to speak to your manager. An arrogant young(ish) guy came over and stood in front of me with his hands folded and REFUSED to listen to my problem and insisted "I just line up and order more". I continued to try and explain my situation all the while my lunch going cold. Your "manager" just smirked at me and continued to dismiss me with the phrase "have a nice day". If I were you, I would be so embarrassed of the staff's performance. You guys talk the talk, but definitely don't walk the walk.
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