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Being someone who works in an executive role in the customer service industry, I don't understand why anyone would open a customer service based establishment with a clear disdain for customers. If you're desperate, come here for the value, don't come here for the service...More
I've been here before and enjoyed it, and my overall rating should probably be somewhere between average to very good. The service and overall value I felt was a little "average." The waitresses were all polite, respectful and responsive, but there were times when we needed service or more meats and side dishes brought out, and it was hard to get their attention. There were times when they were just standing around at the reception area chatting, when they should have been responding to diners' requests for things to be brought out.Food was all good, and I enjoyed the kimchi as a side dish, which you can just keep asking for more of. What I don't like is that only one tiny saucer (I wouldn't even call it a plate) of each side dish was initially provided for a group of 3 people. This is simply unhygienic and luckily when I asked for a full set of side dishes for each person in my group, the waitress obliged, though she did mention that they don't normally do it that way.The restroom out the back only has a cold water tap, which I believe might be a breach of the relevant food premises laws. Nevertheless soap was provided, though there was nothing to dry my hands with and there was also no roll of toilet paper.Being a wet Winter evening, the soles of my shoes were wet & the greasy, slippery floor was immediately apparent. If someone wasn't steady on their feet they could slip and fall over, so I think perhaps they need to clean their floors better and use more detergent. I guess it's not the first asian restaurant I've seen with this problem, and it's probably exacerbated by the whole "cook at your table" concept, but they just need to deal with it before it comes back and bites them in the backside!This place has several menu options, I have always gone for the buffet, but it has reasonably priced a-la-carte dishes as well. On this occasion the $31.90 (per person) standard buffet was enough for my group. They do serve a $35.50 gourmet buffet option which basically gives you a bigger choice of meats, entrees and desserts. It depends whether you want one of the "gourmet" entrees or desserts, because you only get a choice of ONE item from these categories. You can have all the meat and side dishes you like, but not entree or dessert items. There is also a 90 minute time limit on the buffet, which was disappointing. 2 hours would be OK, but 90 minutes made me feel rushed.They also have a $15 for 1 hour or $20 for 1.5 hours "all you can drink Korean beer" add-on option to the buffet!This place is still a good option for Korean BBQ because there isn't exactly a huge proliferation of these types of places around Melbourne, but there are things they could do to improve.
I have been eating at this restaurant for years now. We always get the gourmet buffet, which is only $33.50. You get a choice of either a rice/soup dish. I've always had the Beef Bibimpap. You then have a variety of different meats to choose from to cook on the hot plate at your table. As well as the meat you also get a variety of side dishes, which usually change each time we go. But they always have fresh kimchi and fish cakes, which are our favourite. To finish off you get some ice cream. I recommend the black sesame ice cream if you want to try something different. If you haven't experienced Korean Bbq before I would highly recommend trying this restaurant out. But do book in advance as they are usually busy.
I've dined here twice, the first time on a Groupon (which can be pretty hit or miss) and I came back because I enjoyed it so much.Both times we opted for the banquet-style ($33.50pp for the better one) menu which included an entree, dessert and unlimited meat. Between two of us, we struggled to finish even 3 meat dishes, especially considering there are so many sides accompanying the meat. Everything was great, the spicy chicken was a favourite. The only negatives were the bathroom, I basically had to walk through a maze to get there, and it was gross. Also the menu mentioned something about a $5 surcharge if you left too much food which is kind of weird but I guess it's to stop people taking advantage of the 'unlimited meat'. Regardless, the positives outweighed the negatives by far, and I will return!
Located in new upper section of Chadstone shopping centreCan park very close on top level of hoyts carpark area. Stairs to walk inside from this carpark.ExpensiveLooks nice. Has good seating. Areas by window are too hot, and that's in winter. You sweat from sun off glass. Not good.Service is very poor. Had to ask to be served by 4 wait staff doing nothing. Told no, not there area. 15 minutes left from entry. No orders. No drinks. Still waitress was slow and did not take order correctly. Kitchen was quick. Once food arrived, 1'5hours of nil service with no water or soft drink. They also have alcohol but we were not drinking. Due to the staff and service I would not go back nor recommend.Pizza was nice. A margerita.
Had dinner with a friend for the first time at Fonda in Chadstone Shopping Centre.I like the queuing system for the tables given that you'll be given a SMS when a table is ready rather than getting you (the guests) to wait in a long queue like other restaurants.Had the chicken taco and the beef taco. Both are prepared beautifully in their own unique ways. The combination of meat and salads are mixed well with a good quality taco shell.The place is lively and full of patrons. Staffs are friendly. Place is kept reasonably clean.The only negatives are needing to order and pay upfront at the cashier in front of the restaurant; long wait for the food. Luckily, I have a friend to keep me company while waiting for the food.Price of food is reasonable and happy to go back again. Perhaps on a less busy time to avoid the long wait.
The service here is exceptional. They take care that people do not burn themselves with hot coffee or damage the fresh cakes that they are taking away. Anyway, I had a toasted sandwich and cake indoors for my morning snack. Both were good and inexpensive. I noticed also a range of pies and cakes as well as pre-made sandwiches. It is one of the few places open around here in the morning, so worth a visit. It has nothing special, but is here when you need it.